Contact us

Live Chat with Tek representatives. Available 9:30 AM - 5:30 PM IST

Call

Call us at

Available 9:30 AM – 5:30 PM (IST) Business Days

Download

Download Manuals, Datasheets, Software and more:

DOWNLOAD TYPE
MODEL or KEYWORD

Feedback

When trying to upgrade the firmware of the instrument, I receive the following error: “Cannot establish connection: Connection timed out”. But I have entered the correct IP address of the instrument and I can ping the instrument. What could be wrong?

Question :

When trying to upgrade the firmware of the instrument, I receive the following error: “Cannot establish connection: Connection timed out”. But I have entered the correct IP address of the instrument and I can ping the instrument. What could be wrong?

Answer :

Make sure that the instrument is in upgrade mode. On the instrument itself, navigate to Config -> Utilities -> System Upgrade -> Network Upgrade and select “continue” by pushing the ”SEL” button. Now the upgrade program will be able to interface with the instrument and commence upgrade procedure.


This FAQ Applies to:

No product series

Product:

FAQ ID 473216

View all FAQs »